Alphasense hiring any graduates|work from home |upto 5LPA|apply soon

Alphasense hiring any graduates|work from Home |entitlment analyst|permanent work from home|any graduate|any degree|apply soon

About company :

  • AlphaSense is a market intelligence and search platform used by the world’s leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public

Alphasense recruitment :

Company Alphasense
Role Entitlement Analyst
Location Work from home
Experience 0-2 years
Salary Upto 5LPA
Batch Any ggraduate
Qualification Any degree
Type Full time

About role :

  • We are looking for a passionate, driven and accomplished Entitlement Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with Content Authorization requests and provide them superior customer experience. As an Entitlement Analyst, you will be responsible to collaborate with sales teams, broker partners, and customers to resolve their concerns in a professional manner.

Who you are :

  • A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
  • Demonstrate exceptional organizational skills and attention to detail.
  • Provide comprehensive information/updates to the sales teams.
  • Resolve customer complaints and queries.
  • Provide new employees with training sessions to enhance their skills.
  • Offer exceptional customer service and satisfaction.
  • Follow up with customers for any further information.
  • Maintain a healthy relationship with the sales teams.
  • Have an ability to execute, act tactically and write effectively.
  • Have a desire to learn and absorb information to make connections and drive productivity.
  • Possess strong analytical, critical thinking, and problem-solving abilities.
  • A team player and enjoy building strong cross-group working relationships.
  • Proficient in Microsoft Office Suites (especially in Excel)
  • Salesforce or any CRM tools experience is a plus

What you will do :

  • Process the Content Authorization requests submitted by sales teams by following SOPs.
  • Collaborate with the sales teams and broker partners to gather the required information.
  • Resolve customers’ queries and concerns.
  • Track the progress of the submitted Content Authorization requests.
  • Track communication in our CRM for transparency and auditability of casework
  • Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
  • Suggest process and system enhancements to increase efficiency.
  • Assist with special projects as assigned.
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Requirements :

  • Must be able to work from 7 PM IST to 4 AM IST (Monday to Friday)
  • Stable hi-speed internet connection, with a home office setup



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