Catchpoint hiring freshers|Technical support engineer|5LPA|work from home|apply soon

Catchpoint hiring freshers 2023|technical support engineer|work from home|2022/2021/2020/2019/2018/2017|any graduate degree|work from home|apply soon

Catchpoint recruitment for freshers for the specification of technical support engineer role at work from home from 2022/2021 /2020 /2019 /2018 /2017 batches are eligible. Intrested candidates can go through the complete details regarding the job details.

About company :

• Catchpoint is the Internet Resilience Company. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the internet stack before they impact your business.

Catchpoint recruitment :

Requirements :

• Knowledge of HTML, CSS, and basic JavaScript is a must
• Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, etc.)
• Good analytical and problem-solving abilities
• Understanding of networking devices (servers, load balancers, routers, etc.)
• Experience with Selenium & web monitoring tools
• Technical knowledge with emphasis in the web performance industry.
• Bachelor’s Degree/Engineering – Web & Networking
• 0-4 years of work experience in a client services environment – Web, Networking, Service Desk
• Self-motivated, detail oriented and organized
• Exceptional verbal and written communication skills
• Ability to work independently and as a team member
• Flexible with rotational shifts
• Freshers can apply with these technical skills.

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Responsibilities :

• Monitor the availability and performance of Clients Web Applications.
• Identify failures or performance issues, diagnose and escalate to clients.
• Maintain Catchpoint’s SLA with clients.
• Provide technical assistance on the phone, email, online chat to customers and prospects
• Research, analyze, and resolve customer issues and questions.
• Contribute actively to product knowledge base and other product related documentation and the blog
• Collaborate with engineering in identifying product defects, designing solutions, and testing.
• Work closely with product management in identifying customer needs and requirements, and validate future feature designs

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