CGS Hiring 2023 | Apply Now IT Support Specialist – Comprehensive Knowledge of OS, Hardware

CGS Hiring 2023 | Apply Now IT Support Specialist – Comprehensive Knowledge of OS, Hardware

CGS Hiring 2023 | Apply Now IT Support Specialist - Comprehensive Knowledge of OS, Hardware
CGS Hiring 2023 | Apply Now IT Support Specialist – Comprehensive Knowledge of OS, Hardware

Description

  • Knowledge of OS (XP, Win 8, Win 10) & Standard Application – Installation, configuration & Troubleshooting. 
  • Experience on hardware troubleshooting, installation, configuration.
  • In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
  • Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
  • Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
  • SLA Management & Good knowledge of IP addressing.
  • Address user tickets regarding hardware, software and networking.
  • Maintain computer peripheral devices and all inventory.
  • Knowledge of Patches installation – User End (from SCCM / WSUS Server).
  • Good knowledge of Domain environment – AD (User creation & policies).
  • Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
  • Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
  • Network Protocols (TCP/IP, http, UDP, etc….)

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.  

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