Cognizant Hiring For Freshers (Process Executive) -Voice, Adhere to shift handover processes |Any Full-time Graduation No BE / BTech/MBA / BCA/MCA |Complete all mandatory certifications as per the requirement of the business|Preferred |Good Interpersonal skills & communication level |Technical Skills, Experience, and Qualification.
Cognizant recruitment :
- Company – Cognizant
- Role – process executive
- Location – pan india
- Experience – 0-2 years
- Batch – 2022/2021 /2020 /2019 /2018 /2017 /2016
- Qualification – any full time graduation
Summary of Essential Job functions :
- 100% adherence to the legal guidelines as per the business framework
- Process pre-defined number of transactions as assigned
- Meet process SLAs / metrics productivity and quality targets within the established timelines
- Ensure process guidelines are followed and met as documented
- Adhere to shift handover processes
- Raise process related issues / concerns on time with process and team leads
- Stay updated with the process knowledge / changes – refer to knowledge updates/ repositories to effectively process transactions
- Adhere to security practices set by organization
- Provide updates and submit reports related to own area of work
- Perform re-work on policies which were not processed First Time Right
- Capture pre-defined policies/amendments in the client system during a business day
- Record the output in the system provided by Cognizant
- Highlight process related issues / concerns pro-actively with SME/TLs
- Refer to knowledge updates/ repositories to effectively process transactions
Technical Skills, Experience and Qualification :
- Any Full time Graduation No BE/BTech/MBA/BCA/MCAGood Interpersonal skills & communication levelAdvance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc.
Soft Skills and Abilities :
- Contribute to and participate in knowledge sharing sessions complete all mandatory certifications as per the requirement of the business align individual goals with team objectives (work cohesively with the team)
- Participate and contribute to organizational activities
- Record own attendance and time sheet related data to ensure correct billingConduct refresher training
- Collate team performance data for reporting purposes as and when requested by the Process and Team Lead
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