Job Description:
To ensure effective resource scheduling on scheduling tools (ARMS/Retain), considering resource management guidelines, processes and protocols.
Key responsibilities:
- Timely updation of resource schedules on scheduling tools (ARMS/Retain)
- Timely review and resolution of scheduling conflicts.
- Proactive review of resource availability /resource requirements.
- Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT.
- Optimization of resource utilization through effective schedule management.
- Basic reporting and analysis.
Knowledge/Skillsets:
- Graduates with 0-1 year of relevant resource management/workforce management experience.
- Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.
Competencies/Skills:
- Good verbal and written communication skills.
- Basic knowledge of MS Excel.
- Excellent teaming and interpersonal skills.
- Positive attitude and ability to excel under tight timelines.
- Experience on workforce management concepts, resource deployment and scheduling will be preferred.