Ncr hiring 12th,diploma, degree graduates |4.5LPA |apply here

Ncr corporation hiring freshers |12th,pass,diploma, degree graduates can apply |customer service representative |mumbai, Maharashtra, india |apply soon

About company :

  • NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job profile:

  • At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.
  • Accepts and routes calls (high call volume)
  • Gathers problem information and records data in desktop tools
  • Monitors incident status and escalates cases that are not resolved in a specific timeframe
  • Schedule customer installation activity
  • Responsible for ensuring the customer’s entitlement of services
  • Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
  • Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
  • 24*7 rotational shift ( Night shifts )
  • Functional Skills & Competencies: • Applies knowledge of:
  • Problem routing, tracking and escalation procedures
  • Advanced problem solving and troubleshooting skills
  • Data entry software applications and related desktop tools
  • Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment.
  • Education: High School/Diploma/Graduate or Equivalent.
  • Experience: 0-1 years of related experience.
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.


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