Redhat recruitment drive 2023|technical support engineer|5.5LPA|apply soon

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Redhat recruitment drive 2023|technical support engineer|pune, Maharashtra, india|2022/2021/2020/2019/2018/2017|bachelors degree|apply soon

About company :

  • Red Hat, Inc. is an American software company that provides open source software products to enterprises and is a subsidiary of IBM. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide

Redhat recruitment :

Company Redhat
Role Technical support engineer
Location Pune, Maharashtra, india
Experience 0-2 years
Salary 5.5LPA
Batch 2022/2021/2020/2019/2018/2017
Qualification Bachelor’s degree
Type Full time

What you will do :

  • Ensure customers can get the maximum value from and easily use our products and subscriptions
  • Support customers by responding within the designated SLA to incoming calls as well as chat and web-based inquiries about our technologies
  • Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
  • Exceed customer expectations by providing outstanding customer service
  • Proactively update our customers and ensure they are satisfied with our support service
  • Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
  • Manage customer cases and maintain clear and concise case documentation
  • Participate case review conference call with customers when needed
  • Travel regionally to visit customers when needed

What you will bring :

  • Troubleshooting skills in OpenStack
  • Linux or UNIX system administration experience
  • Working knowledge of Compute, storage, and network in relation to Red Hat OpenStack Platform
  • Troubleshooting and Deployment knowledge of Red Hat OpenStack Platform
  • Bachelor’s degree or equivalent experience within the enterprise IT sector
  • Technical knowledge and experience of the Linux kernel and networking
  • Fundamental understanding of the OpenStack architecture and administration experience across all working components. Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
  • Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
  • Ability to deal with rapid change and limited structure
  • Proven ability and willingness to learn new open source technologies
  • Excellent written and verbal English communication skills
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The following are considerd a plus :

  • Previous experience with Ceph or Gluster storage
  • Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
  • Professional experience with the telco industry
  • Scripting or programming experience in languages like Bash, C, or Python

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