Salesforce Hiring/ Associate Technical Support Engineer

Salesforce Hiring/ Associate Technical Support Engineer

Job details:

Company salesforce
role Associate Technical Support Engineer
salary 7 LPA
date 19 DEC 2022

Role Description:

  • Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved.
  • Designing and maintaining technical expertise in assigned areas of product functionality.
  • Demonstrating outstanding analytical and problem-solving expertise.
  • Providing feature explanation and Salesforce coding best practices.
  • Handling customer expectations and the customer experience to enhance customer satisfaction.
  • Actively maintaining and participating in job-related training activities.

    Required Qualifications/Skills:
  • Superb Communication – Verbal and Written
  • Salesforce ADM 201 Certification
  • Super Badges in Salesforce Administrator/Developer etc
  • Solid Grasp of HTML, XML, API, SQL
  • C, C++, Java, RDBMS and OOPS concepts
  • Ability to communicate technical concepts clearly and effectively
  • Solid grasp of Internet technologies: firewalls, web servers, web proxy servers, etc.,
  • BE/B.Tech degree with minimum 70% academic scores from Computer Science or from circuit branches background
  • Willingness to work in flexible shift timings. Work hours can however change depending on Business Requirements
    Job Location: Bangalore and Hyderabad, India Working Hours: We operate 24×7 which can involve working during one of the below shifts (not limited to- shift timing can change) –
  • AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Daylight Savings Time)
  • EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
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