Sherweb offers work from home opportunity for any graduates|business technical advisor |degree computer science|any graduate|apply soon

About sherweb company :
- It offers productivity, business apps, security, backup and compliance, voice over IP (VoIP), infrastructure, and managed services, such as Microsoft 365, Google Workspace, signNow, SyncMonkey, Performance Cloud, web hosting, etc
Sherweb recruitment :
Company | Sherweb |
Role | Business technical advisor |
Location | Work from home |
Experience | Freshers |
Salary | 6LPA |
Batch | Any graduate |
Qualification | Degree computer science |
Type | Full time |
Responsibilities :
- Assist and provide technical support by phone, email or chat;
- Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365;
- Lead customers through service configurations;
- Provide a very high customer service level;
- Deliver and follow up on problem resolutions and customer satisfaction;
- Proactively and comprehensively document customer issues in ticketing systems;
- Carry out all other related tasks per the job’s evolution and departmental needs.
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Qualification :
- Degree in computer science (an asset) or a strong interest in IT;
- Experience in customer service is essential;
- Excellent English skills, both spoken and written are essential;
- Knowledge of Office 365 or Microsoft 365 (basic knowledge of Windows applications.
- Must be available to work EST hours: 6AM to midnight
- Must have high-speed internet at home (will be tested) If you have these skills, you will fit right in with us
- You have the ability to vulgarize technical concepts and are result-oriented;
- You provide quality customer service with excellent communication skills;
- You like to analyze and are good at solving problems;
- You are a fast-learner, organized, resourceful and autonomous;
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