Sutherland work from home|associate customer service|4LPA|10+2 pass can apply|apply soon
Sutherland recruitment 2022 :
- Company – Sutherland
- Role – associate customer service
- Salary – 4 LPA
- Experience – 0-2 years
- Batch – any graduate
- Qualification – 10+2/diploma can apply
- Industry – IT
Job description :
- Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
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