Talkwalker permanent work from home recruitment for any graduates |product support specialist |6LPA|mumbai, Maharashtra, india (work from home) |apply soon
About company :
- Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands – online, in the media, and within companies themselves – to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, Tokyo, Milan, London, and Sydney.
Key responsibilities :
- Prioritise, troubleshoot and resolve technical issues
- Provide support to all users of the platform
- Investigate any occurring customer problems
- Report issues and requests using ticketing systems
- Respond in professional and timely manner to clients
- Optimise client projects and provide solutions for platform issues
- Assist with the progression of in-house developments for the tool
Must have qualifications :
- You are fluent in English, any other language is considered an advantage
- You have proven experience in customer support-related roles
- You have great communications skills (written, spoken)
- You are not afraid of tackling a variety issues with clients and enjoy getting these problems resolved
- You have the drive and discipline to autonomously handle customer requests
- You enjoy working in a dynamic and open communication culture
- You show initiative in improving the products and customer service
- You are self-motivated, focused, well-organised and simply get things done
Nice to have qualifications :
- Any other language is considered an advantage
- Previous experience in a technology company
- Previous experience with ticketing systems or other support software
- Familiarity with social media analytics or other online monitoring tools
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