. Techmahindra off-campus drive for freshers|associate role|any graduate are eligibile|hyderabad - JSSC

Techmahindra off-campus drive for freshers|associate role|any graduate are eligibile|hyderabad

Technmahindra hiring freshers |any graduate|associate role|3LPA|hyderabad /secunderabad|apply job now.

Technmahindra recruitment for freshers any graduate/graduation not required for the specification of associate role in hyderabad /secunderabad. For more details read more below. Click on APPLY HERE to apply.

About techmahindra :

  • Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$5.2 billion company with over 145,000 employees across 90 countries.

About role :

  • In this position, the technician will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues while providing excellent customer service. Service Desk Technicians will also respond to queries, answer functionality questions, isolate problems, and implement solutions.

Technmahindra recruitment :

  • Company : techmahindra
  • Role : associate
  • Salary : 3LPA
  • Location : hyderabad /secunderabad
  • Experience : 0-4years
  • Batch : any graduate
  • Qualification : graduation not required
  • Industry : IT
  • Type : full time

Roles and Responsibilities :

  • Provide Application support for both vended and non-vended applications including Investigation, Diagnosis, Resolution, and Recovery.
  • Manage incidents in accordance with agreed upon criteria and document end-to-end Incident Management Process to include logging, triaging, analyzing, resolving, and investigating technological functional issues
  • Troubleshoot application problems, maintains applications, and provides input on system configuration.
  • Create tickets with the ITSM Tool based on the users systems issues and level of priority, then assigns ticket to the appropriate team for resolution.
  • Provides customer-focused support, possesses oral and written communication, and interpersonal skills to effectively interact with customers, vendors, and other technical areas internal and external to the department.
  • Communicate with users to ensure that requests or problems are resolved, satisfied with the resolution, and initiate follow up on any additional required actions.
  • Escalate complex problems to higher tier teams based on established workflows.
  • Provide feedback on out-of-date Knowledge based articles and missing KBs
  • Actively participate with the SD Team using Teams and assist teammates as needed.
  • Other duties as assigned.
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Desired Candidate Profile:

  • High school diploma or GED equivalent required.
  • Excellent oral and written communication skills.
  • Excellent customer service.
  • Minimum of two (2+) year overall experience in IT related customer service-field.
  • IT support/service desk experience two (2) years

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