Testbook recruitment|customer support|3-5LPA|12th pass can apply

Testbook recruitment 2023|customer support intern|navi, Mumbai, India|12th pass|5LPA|apply soon

Job description :

  • We are looking for a Customer Support intern with a passion for immersive experience, to interact with customers on a variety of channels such as phone, email to ensure that all valid customer concerns are being dealt with immediately. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
    Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Roles :

  • Interact with customers
  • Work on solicit cross-selling and up-selling opportunities within the customer care experience
  • Run customer referral program
  • Track and report relevant customer care performance metrics
  • Capture and apply customer feedback
  • Document the customer interactions key points
  • Take ownership of customer issues

Skills required :

  • Excellent communication skills
  • Fluent in both English and Hindi
  • Ability to multitask
  • Attention to detail
  • Ability to honor deadlines
  • Empathetic approach to support


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