Trigent Software Hiring / Technical Support – Excellent Communication

Trigent Software Hiring / Technical Support – Excellent Communication

About the job

Job description
CTC – 5.5LPARotational shifts


  • Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
  • Act as conference operator for high profile calls.
  • First line trouble shooting if problems are reported using diagnostic techniques.
  • Translate user requirements to system for event execution.
  • Resolve booking issues and ensure latest information is made available for event setup.
  • Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
  • Supporting the client in the use of AV Systems.
  • Supporting Video Conferencing calls.
  • Liaising with stakeholders to ensure successful execution of events
  • Co-ordinate preventative maintenance to AV equipment.
  • Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
  • Escalation when problems persist.
  • Promote and adhere to the Companys policy and procedures.
  • Running metric reports.
  • Any other responsibilities as requested by the lead and / or any designated member from the team
  • Should be flexible to work in any of the 24 x 7 shift.
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