Trigent Software Hiring / Technical Support – Excellent Communication
About the job
Job description
CTC – 5.5LPARotational shifts
Responsibilities:
- Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
- Act as conference operator for high profile calls.
- First line trouble shooting if problems are reported using diagnostic techniques.
- Translate user requirements to system for event execution.
- Resolve booking issues and ensure latest information is made available for event setup.
- Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
- Supporting the client in the use of AV Systems.
- Supporting Video Conferencing calls.
- Liaising with stakeholders to ensure successful execution of events
- Co-ordinate preventative maintenance to AV equipment.
- Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
- Escalation when problems persist.
- Promote and adhere to the Companys policy and procedures.
- Running metric reports.
- Any other responsibilities as requested by the lead and / or any designated member from the team
- Should be flexible to work in any of the 24 x 7 shift.