Unisys fresher jobs 2022|service desk associate|4.5LPA|apply soon

Unisys fresher jobs 2022|service desk associate|hyderabad, telangana, india|2022 /2021 |B.E/B.Tech/BSC/BCA/BSC/BS|apply soon

About company :

  • Unisys Corporation is an American multinational information technology services and consulting company headquartered in Blue Bell, Pennsylvania.

Unisys recruitment :

  • Company – unisys
  • Role – service desk associate
  • Location – hyderabad, telangana, india
  • Experience – 0-2 years
  • Batch – 2022 /2021
  • Qualification – B.E /B.Tech /BSC /BCA/BCS /BS

Responsibilities :

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

You will be successful in this rile if u have :

  • Excellent verbal and written communication.
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

Minimum education qualification :

  • A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
See also  CGI hiring freshers |core java, j2ee |B.Tech/B.E/BCA/BSC/MS/MSC/MCA /Mtech/MCM|7.5LPA |apply now.

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