Wipro fresher jobs 2023|associate accounts|4.5LPA|apply soon

Wipro fresher jobs 2023|associate accounts|hyderabad, telangana, india|bachelors degree/masters degree|apply soon

About company :

  • Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.

Wipro recruitment :

  • Company – wipro
  • Role – associate accounts
  • Location – hyderabad, telangana, india
  • Experience – 0-2 years
  • Batch – 2023 /2022 /2021 /2020 /2019 /2018 /2017
  • Qualification – bachelors /masters degree

About role :

  • The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Responsibilities :

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements
See also  Ericsson recruitment for freshers 2022|automation engineer|5.5LPA|apply soon

JOIN OUR OFFICIAL TELEGRAM GROUP FOR MORE JOB UPDATES :

FOR MORE DETAILS AND APPLY HERE :

Leave a Comment