Wipro hiring freshers 2022| technical lead|3.6LPA|apply soon

Wipro hiring freshers 2022|technical lead role|3.6LPA|2022/2021/2020/2019/2018/2017|chennai|apply job now

Wipro has announced a job notification for freshers for the specification of technical lead role chennai. For more details read more below. Click on APPLY HERE to apply.

About wipro :

  • Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.

Wipro recruitment 2022 :

  • Company – wipro
  • Role – technical lead
  • Location – chennai
  • Experience – 0-2 years
  • Batch – 2022 /2021 /2020 /2019 /2018 /2017
  • Qualification – ANY GRADUTE ARE ELIGIBLE
  • Industry – IT
  • Type – full time

ALSO APPLY FOR :

Skills required :

  • Excellent verbal written communication skills
  • Good communication and co-ordination skills
  • Strong problem-solving skills with great attention to detail and critical thinking
  • Quality oriented highly committed
  • Positive attitude with willingness to learn
  • Great team player
  • Ability to lead and work independently with full ownership

Responsibilities :

  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters byproviding technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolveall client queries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with serviceagreements
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Role purpose :

  • The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists.

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