Wipro recruitment for the specification of system engineer role in hyderabad, India, the candidates from B. E /B. Tech /MCA /M. E /M. Tech from 2022/2021/2020/2019/2018 batches are eligible from any stream, intrested candidates can go through the complete details regarding the job role, location, salary, experience, skills required and eligibility criteria etc……….
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About company :
- Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. Delacorte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.
About role :
- A Systems Engineer’s role has to be determine problems within specific systems.
Wipro recruitment :
- Company : wipro
- Role : system engineer
- Salary : 4.5LPA
- Location : hyderabad
- Experience : 0-2 years
- Batch : 2022/2021/2020/2019/2018/2017
- Qualification : B.E /B.Tech /M. E /M. Tech /MCA
- Type : full time
- Industry : IT
- Communication skills: Good spoken and written skills.
- Self-starter and quick learner and ability to work in a global team setting with minimal supervision.
- Should be a good team player.
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support.
- Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
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