Wipro hiring |B.E/B.Tech/M.E/M.Tech/MCA/MSC/BSC/BCA/BCS/bcom/BBA/BA/BBM|2022 /21/20 /19 /18 /17/16 |any graduate|any post graduate|hyderabad
Wipro recruitment :
- Company – wipro
- Role – associate
- Salary – 3.6LPA
- Location – hyderabad, India
- Batch – any graduate
- Qualification – B.E /B.Tech /M.E /M.Tech /MCA /MSC/BCOM/bsc/bca/BCS
- Type – full time
Responsibilities :
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients - Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
Avoids legal challenges by complying with service agreements - See also Amazon is hiring a
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