WIPRO mass hiring freshers 2022/21/20/19/18/17|any bachelors degree |apply soon

Wipro hiring |B.E/B.Tech/M.E/M.Tech/MCA/MSC/BSC/BCA/BCS/bcom/BBA/BA/BBM|2022 /21/20 /19 /18 /17/16 |any graduate|any post graduate|hyderabad

Wipro recruitment :

  • Company – wipro
  • Role – associate
  • Salary – 3.6LPA
  • Location – hyderabad, India
  • Batch – any graduate
  • Qualification – B.E /B.Tech /M.E /M.Tech /MCA /MSC/BCOM/bsc/bca/BCS
  • Type – full time

Responsibilities :

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
    Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
    Avoids legal challenges by complying with service agreements
  • See also Amazon is hiring a

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