Wipro off-campus drive 2023|management trainee|4.5LPA|apply soon

Wipro off-campus drive 2023|management trainee|4.5LPA|bachelors degree/masters degree|gurugram, haryana, india|apply soon

Wipro recruitment :

  • Company – wipro
  • Role – management trainee
  • Location – gurgaon, haryana, india
  • Experience – 0-2 years
  • Batch – 2023 /2022 /2021 /2020
  • Qualification – bachelors degree /masters degree
  • Type – full time

About role :

  • The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Responsibilities :

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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