. Wipro off-campus drive for freshers |3.5LPA |apply now - JSSC

Wipro off-campus drive for freshers |3.5LPA |apply now

Wipro recruitment for freshers for the role of technical lead in chennai from 2022/2021/2020/2019/2018/2017 batches are eligible from any stream. Intrested candidates can go through the complete details regarding the job role, location, salary, experience, skills required and eligibility criteria etc……

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About company :

  • Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.

About role :

  • purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists.

Wipro recruitment :

  • Company : wipro
  • Role : technical lead role
  • Salary : 3.5LPA
  • Experience : freshers
  • Location : chennai.
  • Batch : 2022/2021/2020/2019/2018/2017
  • Qualification :any stream
  • Industry : IT

Behavior skills :

  • Domain Knowledge.
  • Collaborative working.
  • Problem solving and decision making
  • Attention to Detail
  • Execution Excellence
  • Stakeholder Management
  • Client (Internal) Centricity
  • Effective Communication

Responsibilities :

  • Review performance dashboard and the scores for the team.
  • Support the team in improving performance parameters by providing technical support and process guidance.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Ensure standard processes and procedures are followed to resolveall client queries.
  • Resolve client queries as per the SLA’s defined in thecontract.
  • Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting.
  • Document and analyze call logs to spot most occurring trends toprevent future problemsIdentify red flags and escalate serious client issues to Teamleader in cases of untimely resolution.
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements.
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Technical skills :

  • Manage and resolve technical roadblocks/ escalations as per SLAand quality requirements
  • If unable to resolve the issues, timely escalate the issues toTA & SES
  • Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteousand professional manner
  • Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messagesappropriate to listeners and situations.
  • Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’s

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