Wipro recruitment 2022|analyst|3.6LPA|chennai, tamilnadu|apply soon

Wipro recruitment for freshers 2022|analyst|3.6LPA|chennai, tamilnadu|apply soon

Wipro recruitment :

  • Company – wipro
  • Role – analyst
  • Salary – 3.6LPA
  • Location – chennai, tamilnadu, india
  • Batch – 2022/2021/2020/2019/2018
  • Qualification – bachelors degree /masters degree

Job description :

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

JOIN OUR OFFICIAL TELEGRAM AND WHATS APP GROUP FOR MORE JOB UPDATES :

FOR MORE DETAILS AND APPLY HERE :

See also  Siemens recruitment for freshers 2023|diploma trainee engineer|apply soon

Leave a Comment