Wipro recruitment 2023|customer service representative|gurugram, haryana, india |B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT/MBA, BE, and B-Tech|2023/2022/2021/2020/2019/2018/2017 |apply soon
About company :
- Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Responsibilities :
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Experience :
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
Qualification :
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
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