Wipro Recruitment Announcement, Associate, Mumbai, India @jobnews

Wipro announces recruitment for an Associate position in Mumbai, India. Check out the job details and requirements for this exciting opportunity! #jobnews.

Wipro Recruitment Announcement, Associate, Mumbai, India @jobnews

Job Title: Associate

Location: Mumbai, India

Job Description:

The Associate will provide technical support to the process and resolve client issues in a timely manner.


  • Manage transactions to required quality standards.
  • Respond to incoming help requests from clients via phone and email.
  • Document end user identification information and nature of problem.
  • Record, track, and document all queries received and resolutions.
  • Follow standard procedures to resolve client queries.
  • Access and maintain internal knowledge bases to aid in problem resolution.
  • Identify appropriate product details for better client interaction.
  • Analyze call logs to spot trends and prevent future problems.
  • Maintain self-help documents for customers to speed up resolution time.
  • Escalate serious issues to Team leader.
  • Ensure all product information and disclosures are given to clients.
  • Offer alternative solutions to clients where appropriate.
  • Make scheduled call backs to customers to record feedback and ensure compliance to SLAs.


Functional Competencies:

  • Process knowledge – Foundation to Competent.

Behavioral Competencies:

  • Collaborative working.
  • Problem solving and decision making.
  • Attention to detail.
  • Execution excellence.
  • Client (Internal) Centricity.
  • Effective communication.

Stakeholder Interaction:

  • Internal – Team Leaders, HR, Training Team, Technical Lead.
  • External – Clients.
See also  Contlo hiring freshers|2023-2026|bachelors/masters degree

Leave a Comment