Wipro recruitment for freshers for the role of system engineer role in pune from. 2022/21//20/19/8/17 Batches are eligible from any stream are eligible. Interested candidates can go through the complete details regarding the job salary, job role, location, skills required and eligibility criteria etc………
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About company :
- Wipro an Indian multinational corporation that provides information technology, consulting and business process services.
About role :
- Systems Engineer role has to be determine problems within specific systems.
Wipro recruitment :
- Company : wipro
- Role : system engineer.
- Salary : 3.5LPA
- Location : pune
- Experience : freshers
- Batch : any batch
- Qualification : any stream
Preferred skills :
- Team player and quick learner.
- Good Communication- Verbal and Non Verbal skills.
- Multi-Tasking.
- Good Team Player.
- Ability to interact with cross-functional teams.
- Highly developed analytical and organizational skills.
- Work in an agile environment to deliver high-quality software.
- Experience with distributed, multi-tiered systems, algorithms, and relational databases.
- Experience in optimization mathematics such as linear programming and nonlinear optimization.
- Ability to effectively articulate technical challenges and solutions.
- Ability to design and code the right solutions starting with broadly defined problems.
Job responsibilities :
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support.
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user.
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
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