Salesforce off-campus drive 2023 | BE /B.Tech

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Salesforce off-campus drive 2023 : for associate technical support engineer at bangalore, hyderabad, india from engineering 2023 passed out Graduates. For more details read more below.

Responsibilities :

  • Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
  • Manage support cases on a daily basis, including transfers from other regions
    Track and maintain all customer communications and case documentation in Service Cloud
    Respond to customer-reported issues in a timely manner, per service level agreements
    Communicate progress of resolution/status in a timely fashion, per service level agreements
    Manage escalations and expectations, for both customers and internal staff
    Collaborate with technical support teams in other Salesforce Clouds as needed
    Identify situations where professional services may be warranted
    Follow established support processes and procedures
    Identify improvements for improved customer experience
    Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
    May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Qualification :

  • 2023 Engineering Graduate
  • Upto 12 Months of Work experience
  • Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
  • Expertise in Database and relational data structures is good to have
  • Large scale, multi-tenant production environments
  • API Programming or Software Development
  • Software Design Lifecycle
  • Be a dependable, motivated, self-starter, with the ability to work independently when required
  • Previous experience working with scripting languages and/or APIs is a bonus
  • Previous Marketing Cloud experience is a bonus
  • Marketing Cloud Email Specialist Certification is a bonus but not required

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